Advanced Medical Transport of Eastern Illinois
Customer Service & Billing
phone: (309) 494-6203 or (855) AMT-BILL • Fax: (309) 494-6537 • Hours: Mon-Fri 8am-4:30pm
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Advanced Medical Transport of Eastern Illinois would like to give you excellent customer service from our billing department. One way to do this is by offering a courtesy billing service. This service submits a bill to your insurance company on your behalf. AMT East does not get involved in disputes with your insurance company nor any third party entity. It will be the patient's responsibility to follow through on any requests that the insurance company solicits. We do not hold claims for insurance companies or lawyers. If payment has not been made within 45 days, you should contact the insurance company that we billed for you. It is important to understand that you are still financially responsible for the account and will continue to receive statements until the balance is paid in full. Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency.
We continually send out bills so that you are aware of all open account balances. If you have not provided us with adequate information to bill your insurance company, we will bill you directly. If you would like us to bill your insurance, please fill out the Insurance Form.
When your insurance company pays at Usual & Customary or states our charges are above and beyond, we do not discount our charges. If a balance remains after your insurance has issued a payment or denial, payment is due immediately upon receipt of your statement. You are responsible for the balance.
If you are unable to pay the entire balance, we can arrange an interest-free payment plan. To discuss payment options, please contact us. Any partial payments must be approved by a Customer Service Representative and agreed upon in order to keep your account from being considered past due. Any monthly payment plan that we have agreed upon must have each month's payment paid at the same time of the month (which is every 30 days) or it will be considered a broken promise to pay and your account will go to a collection agency.
Advanced Medical Transport is proud of our long-standing commitment to serving our patients, regardless of ability to pay. We are committed to ensuring that our financial assistance policies are applied consistently to our patients regardless of their race, sex or cultural background.
Pay by phone
Payment can be made by phone at (309) 494-6203 or (855) 268-2455 (855-AMT-BILL).
Our hours are Monday - Friday, 8:00am to 4:30pm.
Your records are available to you by filling out a
Medical Records Request
Medical Records may be obtained by the patient at any time. Our policy is to have you fill out the Patient Request for Access Form. We need to copy your photo I.D. in addition to the completed Patient Request for Access Form. Attorneys must have a completed authorization from the patient along with a copying fee of $30 before medical records can be released.
Not all ambulance service is covered by
Medicare/Medicaid Medical Necessity
Not all ambulance service is covered by Medicare or Medicaid. In order to be covered, the ambulance service must be necessary and reasonable. The patient must also meet medical necessity criteria.
Medical necessity is established when the patient's condition at the time of transport is such that the use of any other method of transportation would be contraindicated. In other words, no other type of transportation could have been used without endangering the patient's health. If the patient could have been transported safely by any other means, e.g., by wheelchair, van, car, taxi, etc., then medical necessity does not exist. It does not make a difference whether the other type of transportation is actually available in the locality at the time of service.
Want to learn more?
- See approved transportation requirements for Illinois MEDICARE
- See approved transportation requirements for Illinois MEDICAID
- (Descargar en Español) - Requisitos MEDICARE Transporte
- (Descargar en Español) - Manual de servicios de transporte
Want to file an appeal with Medicare?
You may qualify for
As part of Advanced Medical Tranport's commitment to provide charitable services, we developed the Financial Assistance Program.
Provides discounts on transportation charges for patients based upon the patient’s income and the size of their family. Based upon a patient’s need, may discount 10% to 100% of that patient’s bill.
To qualify for this program, patients submit an application to our customer service department.
Please download, print and fax, mail or drop off our Financial Assistance Program Application. Please contact Advanced Medical Transport with questions regarding eligibility.
Contact us at:
408 S Neil St.
Champaign, IL 61820
Phone: (217) 337-2911